Core Features
Shortcodes
We added shortcodes for better customization and smoother integration, convert any page to your customer support base using shortcodes!
Custom Fields
Deski also allows you to create custom fields, enabling you to gather specific information from customers when they submit new tickets. These fields can be tailored globally or made conditional, appearing only for specific categories, providing flexibility and efficiency in ticket handling.
Custom Ticket Status
Expand the ticket management capabilities with custom ticket statuses. In addition to the standard ticket statuses, Deski allows you to add your own, such as Fixing, Investigating, Testing, and more. Keep your customers updated with precise status updates that reflect the progress of their inquiries.
Attachments
Attachments are made simple with Deski. You have the option to enable or disable attachments, control file formats, sizes, and quantities. Flexibility in attachment settings ensures efficient communication and file sharing between customers and support agents.
RTL Support
Deski supports right-to-left (RTL) languages by automatically adjusting the layout to accommodate such languages. It seamlessly integrates with your website, regardless of the language direction, to provide a smooth and localized user experience.
Translatable
Language barriers? Not with Deski! Translate the plugin into any language using the included translation files and cater to a global audience.
Canned Responses
Save time by creating pre-defined responses to frequently asked questions. With just a few clicks, include these responses in any ticket reply, providing swift and consistent support.
Envato Integration
If you sell software on Envato Market, ensure smooth communication with buyers. Require a valid purchase code to open a ticket and streamline the support process.
Overridable Templates
One standout feature is the ability to customize templates to seamlessly integrate with your website’s design. Frontend and email templates can be overridden and personalized, ensuring a consistent brand experience for your customers.
WooCommerce Integration
Seamlessly convert products from WooCommerce into Deski categories, simplifying your workflow and enhancing customer satisfaction.
Mark Tickets As Overdue
Stay on top of your support tickets. Set a deadline, and Deski will mark unanswered tickets as overdue, ensuring immediate attention from your support team.
Edit History
Enable customers to update their replies while maintaining full visibility. Deski keeps a complete edit history of every response, so you can track changes effortlessly.
Auto Close Tickets
Streamline ticket management further. Configure Deski to automatically close tickets without customer responses after a specified number of days, saving you time and effort.
Import/Export Plugin Data
Easily extract all plugin data to an Excel spreadsheet, allowing you to conveniently make offsite modifications and effortlessly import it back into the system whenever necessary.
Google ReCaptcha V3 Integration
The integration of Google’s cutting-edge captcha technology not only enhances the security of the login and registration forms but also ensures a seamless user experience by efficiently distinguishing between human users and malicious bots, thereby preventing unauthorized access and safeguarding sensitive data.